What response do you make when some person posts a negative opinion of you or your work on your website or a social network site? Want some tips on what you can do about this without starting a major public feud and how to turn a negative into a positive action?
Congratulations. You now have a brand new web-site (or blog site). You have spent hours designing it and putting into it everything you think will help you make it popular. Whether you created this site in the hopes of developing an audience for your writing, selling your art, promoting a non-profit organization, business or for some other reason your new site is precious to you and you need to share it with the world at large. There are so many ways to do this beginning with sending e-mails to friends and family, advertising on Facebook, LinkedIn, Twitter, Google AdWords, etc.
Most of these sites have suggestions as to how to reach other members to tell them about your new site. After you have followed instructions from these sites to publicize your work, in a couple of days when you call up your site to see if anyone has actually looked at it, and among the positive comments posted, you discover that someone has written something ugly either about the site, your work or you and posted it on yoursite. This is a little like having someone kick your baby and you are justifiably offended. The question is what do you do now?
In answering this I’m going to make a couple of assumptions: 1) you haven’t done anything to the negative poster to make them want to embarrass you by publicly posting ugly comments to your site, and 2) this isn’t someone you know well because obviously if you were well acquainted with them you wouldn’t have sent an invitation in the first place. If you are like me your first impulse would be to slap back at this person. This is entirely a normal reaction and it is a perfectly understandable, human impulse to strike out at what injures us. However, I urge you not to give in to this impulse. If you start an insult slinging match by posting a nasty response to the negative comment on your site it will only increase the adverse impression of your site with potential customers and visitors that this person has created. It also will make you look unprofessional and probably detract from your sites message which should be about the work or ideas you have presented there.
You cantake positive action when this happens, but first you need to make sure it doesn’t happen again. Your first action should be to find out a little about who this person is and how they came to visit your site. When you do find out this information I advise you to resist the itch to retaliate by posting something ugly in return on theirsite. I understand you would like them to know how you felt but this will only escalate matters, so don’t do it! Once you know who they are, simply remove the comment from your site and if the site offers this feature, arrange to moderate any future comments posted. If the person posted the comment using Facebook or Twitter, you may need to change those settings also to require comments to have your approval before being posted.
You should realize that if this person received an invitation to view your site the invitation may have come from you, especially if you were innocently following suggestions to increase your circle of influence put out by LinkedIn, Twitter, Facebook or Google. All of these sites encourage members to make new connections by checking out other members who are interested in the same things, belong to the same groups, follow the same companies, etc. and send out invitations to connect. These suggestions are not necessarily bad; in fact you may make some valuable acquaintances and good friends by using them. Please be aware however that the old adage about kissing frogs also applies; you may also have unintentionally reached out to some people who practice behavior my mother used to call “rude, crude, and socially unacceptable”. You won’t be able to screen these folks out ahead of time because this kind of character reference does notget posted on their self-created profiles! Hateful people exist and they just love to spread their discord and repulsive behavior onto others. The positive thing you can do I mentioned? Sometimes it helps to visualize yourself blowing a big, noisy, fat raspberry at this person, and then start a “Do Not Send” list and check it before you send out invitations to view your work. Good luck!